Last Updated: June 2026
Overview
MyDeme.com is operated by My Deme, LLC and serves wholesale buyers, business customers, ecommerce sellers, and consumers. We strive to provide quality products and a positive purchasing experience.
This Returns & Refunds Policy explains eligibility, requirements, and limitations regarding returns, exchanges, replacements, and refunds.
Standard Return Window
Unless a different policy is stated on the product page, quote, invoice, purchase order, or other written agreement, eligible items may be requested for return within 30 calendar days after delivery.
Return Eligibility
To qualify for a return, items must:
- Be unused and in original condition, unless the return is for damage, defect, or shipment error
- Include original packaging when applicable
- Be free from damage caused by misuse, modification, or improper handling
- Include proof of purchase
Non-Returnable Items
The following items are generally not eligible for return unless defective or damaged upon arrival:
- Custom or personalized products
- Made-to-order or special-order items
- Clearance or final-sale products
- Downloadable or digital products
- Gift cards or promotional credits
- Products marked as non-returnable
- Business orders governed by separate written terms
Damaged or Incorrect Orders
If an item arrives damaged, defective, or incorrect, contact MyDeme promptly after delivery and include your order number, photos of the product and packaging, and a description of the issue.
MyDeme may provide a replacement, refund, store credit, or other resolution at its discretion.
Return Authorization
Certain returns may require approval before shipment. Customers should contact support before returning merchandise. Unauthorized returns may be refused.
Refund Processing
Approved refunds are typically issued to the original payment method. Processing times may vary depending on payment provider, financial institution, and order circumstances. Shipping charges are generally non-refundable unless the return is the result of our error.
Wholesale and Business Orders
Wholesale purchases, bulk purchases, quote-based purchases, and purchase-order transactions may be subject to additional return limitations. Special-order, custom, or quote-based products may not be eligible for return once production or fulfillment has begun.
Exchanges and Cancellations
Eligible products may be exchanged when inventory is available. Orders may only be canceled prior to processing or fulfillment unless otherwise agreed in writing.
Contact Us
My Deme, LLC
4915 Paleo Pines Circle
Fort Pierce, FL 34951 USA
CustomerCare@mydeme.com
1 (831) 245-DEME
Headquarters is not open to the public. Visits are by scheduled appointment only.
